🚚 Shipping Policy – ASTROSORA
Effective Date: February 19, 2025
At ASTROSORA, we are committed to delivering your premium candy products on time and in perfect condition. Please read our Shipping Policy below for important information on shipping methods, delivery times, and other details related to your order.
1️⃣ Shipping Methods & Costs
We offer several shipping options to meet your needs, and the costs will be calculated at checkout based on your location and the weight of your order.
Shipping Methods:
- Standard Shipping – Estimated delivery within 3-5 business days (UK orders).
- Express Shipping – Estimated delivery within 1-2 business days (UK orders).
- International Shipping – Delivery times vary depending on the destination. For specific delivery estimates, please refer to the shipping calculator at checkout.
Shipping Fees:
- Shipping fees will be calculated during the checkout process based on your delivery address and the total weight of your order.
- Free Shipping: We offer free standard shipping on all orders over £50 (UK only).
2️⃣ Order Processing
- Processing Time: Orders are processed within 1-2 business days from the time of payment confirmation.
- Order Cutoff Time: Orders placed after 3:00 PM (UK time) or on weekends will be processed on the next business day.
- Order Confirmation: Once your order is processed, you will receive a confirmation email with your tracking number (if applicable).
3️⃣ International Shipping
- Countries We Ship To: Currently, we offer international shipping to select countries. For a list of available shipping destinations, please refer to the shipping calculator at checkout.
- Customs & Duties: International shipments may be subject to customs duties and taxes, which are the responsibility of the customer. These fees are calculated by the destination country and may vary depending on the value of your order.
- Shipping Times: International shipping delivery times vary depending on the shipping method and destination. Typically, international shipments can take anywhere from 5-15 business days to arrive.
4️⃣ Tracking Your Order
Once your order has been processed and shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment directly through the shipping carrier’s website.
5️⃣ Shipping Delays
While we make every effort to ensure timely delivery, ASTROSORA is not responsible for delays caused by:
- Shipping carrier delays (e.g., during peak seasons, holidays, or weather conditions).
- Customs clearance in international destinations.
- Incorrect or incomplete addresses provided at checkout.
If your order is delayed, please contact us at contact@astrosora.xyz, and we will assist you in tracking your order.
6️⃣ Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately at contact@astrosora.xyz. We will work with the carrier to resolve the issue. Please note that ASTROSORA is not responsible for lost or damaged goods after the package has been delivered.
7️⃣ Address Accuracy
Please ensure that the shipping address you provide at checkout is accurate and complete. We are not responsible for delays or undelivered packages due to incorrect or incomplete address information.
8️⃣ Contact Us
For any shipping-related inquiries, please reach out to us:
📧 Email: contact@astrosora.xyz
📞 Phone: 079 5975 4830
🌐 Website: https://astrosora.xyz/
📍 Address: 52 Fulford Road, Pentre, United Kingdom